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Security & Privacy Policies

As an internet/mail order company the security and privacy of your information and personal details are top priority to TwinsUK. All of our information is collected and stored in accordance with the Data Protection Act 1998, the Distance Selling Directive and the Which? Web Trader Code of Practice.

When you register your details with us or place an order, we use a secure server. Any data you give is encrypted using a ‘Secure Socket Layer’ (SSL) session. SSL is an industry standard and is one of the best ways to ensure internet messages are not intercepted. When using a secure connection a small padlock will be displayed in the bottom right hand corner of your browser when you reach the checkout page.

Security

All TwinsUK online purchases take place in a safe environment using the latest security technology to protect all of our customers. We are PCI Compliant which is necessary to ensure the internet and shopping online is secure, maintaining a secure network and protecting cardholder data.

We encrypt your credit card information to ensure your transactions with us are private and protected whilst online. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.

In addition to our secure website we have also implemented the Visa and Mastercard anti fraud protection schemes. If your credit card issuer participates in the scheme you will be asked to enter your online password to verify your transaction. If you have yet to register for this scheme, don’t worry your card issuer will either ask you to register during the checkout process or in another future transaction.

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Privacy

TwinsUK is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

You can browse our website without disclosing your personal information. If at any point whilst using our website we ask you for information (i.e. when making an enquiry or placing an order), we will always make it clear for what purpose this information will be used. You can edit your member account details at any time by logging into your account and selecting one of the update options. All transactions that you initiate with TwinsUK on this website are confidential. Your name will not be added to any third party mailing lists. We collect information about you for two main reasons, to process your online order and to provide you with the most efficient possible service. The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that TwinsUK are carrying out (if you have selected to receive these emails/newsletters via your member registration). You can request that we stop using your information in this manner at anytime by writing to us or sending us an email to info@twinsuk.co.uk, please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.

Please note that TwinsUK Limited (TwinsUK) will never make your email address available to third parties other than in the following circumstances;

• Undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
• Legal and debt recovery agents for the purpose of debt collection and tracing;
• Reputable companies used by us to fulfil or deliver your order;
• In accordance with any consent given by you via this website or otherwise;
• If we are required to do so by law or if we receive a valid request by the police or government department investigating an illegal (or alleged illegal) activity.


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Conditions of Use

TwinsUK may revise these Terms and Conditions at any time. Users should check these terms and conditions periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you chose to review these changes.

TwinsUK Limited (TwinsUK) and any trademarks must not be used for sponsored keywords by third parties selling our products or affiliates promoting the company without prior agreement. If such third parties misuse any trademark owned by TwinsUK Limited (TwinsUK) which is not authorised by the company we may terminate the partnership at any time without giving notice.

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Cookie Policy

Our site 'twinsuk.co.uk' uses cookies to help serve the correct pages to you as a user. These cookies are 'session cookies' and are reset whenever you start a new browsing session on your device.
We DO NOT use cookies for THIRD PARTY marketing.
Our Analytics software 'Google Analytics' may place cookies on your device to see how you interact with the pages and content on our site.

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